Terms and Conditions

Learning from Play Terms and Conditions of Sale

This page details the terms and conditions under which we supply the products listed in the online shop section of our website.

Please read these terms and conditions carefully before ordering any Learning from Play products from our website. You should understand that by ordering any Learning from Play products you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. Print Terms

1. Information about us

   • Learning from Play is a trading division of Welsh Boxes and Engineering Limited, registered in Wales under company number 325158. Our registered office is at Welsh Boxes, Bruce Road, Swansea West Business Park, Fforestfach, Swansea, SA5 4HX.
   • Our VAT number is 122 6594 75.

2. Our website

   • Our website is a place for you to select and order Learning from Play products. Our website describes our products in more detail.
   • Please note that some restrictions are placed on the extent to which carriage charges apply to orders from specific regions of the UK or other EU countries. We reserve the right to add a carriage supplement for delivery to those specified regions and countries and for any carriage supplement to be agreed by the customer before an order is accepted as legally binding by us.

3. Your Status

   • By placing an order through the Learning from Play website, or by any other means, such as telephone fax, letter or purchase order, you warrant that:-
     • You are legally capable of entering into binding contracts on behalf of your education establishment or business and in the case of orders from private individuals you are at least 18 years old.

4. Buying Products from the Learning from Play Shop

   • Details of our prices for our Learning from Play products and the procedures for payment and delivery are displayed on our website.
   • All products are subject to availability and we may withdraw products at any time.
   • Any delivery times stated on our website are estimates only.
   • We will make all reasonable effort to deliver goods within the time specified, but we do not accept liability for any failure to deliver within that time.
   • If for any reason we are unable to fulfil your order (or any part thereof) you will be advised by us and, in the event of a cancellation of your order and as a result thereof, if we have already debited your payment card, the appropriate amount will be credited to the card used to place the order.

5. How the contract is formed between you and us

   • Your order constitutes an offer to us to buy a Product. After placing an order you will receive an e-mail from us acknowledging that we have received your order.
   • We will send you a 'Despatch Confirmation' e-mail confirming that the Product has been despatched.
   • We are entitled to refuse any order placed by you.
   • You may only cancel an order in the situations set out in paragraph 7, your consumer rights.

6. Our status

   • We may also provide links on our website to the websites of other companies whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies, to whose website we have provided a link on our site, will be of satisfactory quality and any such warranties are disclaimed by us absolutely.
   • This disclaimer does not affect your statutory rights against the third party seller.

7. Consumer rights

   • If you are contracting as a consumer you may cancel a Contract at any time within seven working days beginning on the day after you received the Learning from Play products. In this case you will receive a full refund of the price paid for the Learning from Play product(s) in accordance with our refunds policy (set out in paragraph 11 below).
   • To cancel a Contract you must inform us in writing and return the Learning from Play products to us immediately in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of all Learning from Play products while they are in your possession.
   • You will not have any right to cancel a contract for the supply of any of the following Learning from Play products:-
     • Personalised Learning from Play products or products made to your specification.
     • Opened consumable product packs
   • This provision does not affect your statutory rights.

8. Availability and delivery

   • Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable period of time from the date of the Despatch Confirmation unless there are exceptional circumstances.

9. Risk and title

   • All products will be at your risk from the time of delivery.

10. Price and payment

    • These prices exclude VAT and delivery charges which will be added to the total amount due as appropriate. Details of our current delivery charges and supplements form specific regions are set out in our Delivery Charges section.
    • Payment for all Learning form Play products purchased from our website will be processed by World Pay.
    • World Pay accepts payment by all major credit and debit cards.
    • Your card will be charged when you place your order. If we are unable to fulfil your order (or any part thereof) or otherwise refuse your order we will refund your payment in accordance with paragraph 4. e. above.

11. Our refunds policy

    • You may return a Product only where you have cancelled the Contract between us under paragraph 7 or because you claim that the product is defective.
    • Learning from Play products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
    • Learning from Play products returned by you within the seven-day cooling-off period (see paragraph 7. b. above) will be refunded in full, including the cost of sending the item to you. However you will be responsible for the cost of returning the item to us.
    • Where you return any Learning from Play product(s) to us, you should ensure that all products are returned using an agreed carrier or recorded or special delivery service which covers the value of the items being returned. We will not be liable for any loss in the event that we do not receive the Learning from Play product(s) or it is damaged in transit.

12. Our liability

    • We warrant to you that any Learning from Play product purchased from us through our website is of satisfactory quality.
    • Our liability in connection with any Learning from Play product purchased through our website is strictly limited to the purchase price of that Product.
    • This does not include or limit in any way our liability:
      • For death or personal injury caused by our negligence;
      • Under section 2(3) of the Consumer Protection Act 1987;
      • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    • We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    • Where you buy any product from a third party seller through our website, the seller's individual liability will be set out in that seller's terms and conditions.

13. Import duty

    • If you order Learning from Play products from our website for delivery outside the UK they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
    • You will be responsible for payment of any such import duties and taxes.
    • You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

14. Your information

    • We will hold and use your information in accordance with the terms of our privacy policy as shown below.

15. Written communications

    • When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications, that we provide to you electronically, comply with any legal requirement that such communications be in writing.
    • This condition does not affect your statutory rights.

16. Events outside our control

    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a Force Majeure Event). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular the following:-
      1. strikes, lock-outs or other industrial action
      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
      5. impossibility of the use of public or private telecommunications networks
      6. Acts, decrees, legislation, regulations or restrictions of any government.
    • Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues and we will have an extension of time for performance for the duration of that period.

17. Entire agreement

    • These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

18. Governing law

    • Contracts for the purchase of Learning from Play product through our website shall be governed in accordance with the laws of England and Wales and in the event of any dispute both the customer and Learning from Play hereby agree to the exclusive jurisdiction of the English Court.